FAQ
Can I cancel or amend my order once it's placed?
It is not possible to amend an order once it has been placed.
When will I receive my delivery?
This depends on where you're based, when you placed your order and which delivery service you chose at checkout. For full delivery information please see our designated Shipping & Payment page.
Do I have to pay for shipping?
We offer free pick up from our stock place, please see our Contact page.
as standard on all orders. As well we offer Itella Smartpost, Omniva Parcelpoint, Omniva Courier, DPD, DPD Courier. Delivery depend on Destination, but typical delivery time of 1-3 working days, but due to current covid-related circumstances, there may be a slight delay in the processing and shipping orders. International shipments costs vary.For full delivery information please see our designated Shipping & Delivery page.
What is the performance guarantee?
At Freestore we are proud of our products and have tested them to their limits, ensuring they meet the highest possible standard. If you are not satisfied with the quality of your purchase we want to help. Under the Freestore Performance Guarantee, we will repair or refund products due to defects in workmanship and/or materials within a year of purchase.
The Freestore Performance Guarantee covers the original owner (with proof of purchase). Products damaged through accident, improper care or negligence, normal wear and tear or the natural breakdown of materials is excluded from the guarantee. Damage due to wear and tear can be repaired at a reasonable charge (at our discretion).
What size should I get?
Our sizing guide page offers useful information, including a handy size finder tool which lets you enter your height and measurements to help you find the perfect fit.
Can I embroider my dryrobe® myself or through my local embroidery company?
Yes, the dryrobe® has a hidden access zip under the right arm inside so it is possible to get between the outer shell and the fleece lining. Please make sure your local embroidery company only embroider the outer shell and apply a waterproof backing to the embroidery.
We are not able to offer a refund on any customised garments unless they are faulty.
Is the dryrobe® advance fully waterproof?
Yes, the dryrobe® advance is 100% waterproof and 100% windproof.
How do I wash my dryrobe®?
For advice on caring for your dryrobe®, please see our care instructions page.
By following our care instructions you will help extend the life of your products and make sure they perform at their best.